Performance Measurement
Quality Objectives
2.1 Continual Improvement
WE shall continually improve the effectiveness of the accreditation system through the use of the Mission, Management Objectives, audit results, analysis of data, corrective and preventive actions and management reviews. For continual improvement purposes an improvement project methodology shall be adopted. All the training processes shall be reviewed at least once in a year considering the failures and student feedback / complaints. Where planned results are not achieved, corrective and preventive action shall be taken, as appropriate, to ensure conformity of service.
The activities / processes requiring the application of Statistical Techniques are identified. The data to study the identified activity processes are recorded. Principally the Statistical Techniques are used in the following areas:
a) Student and interested party(s) feedback on elements of curriculum
b) Student attendance and student dropout rate,
c) Student performance by way of result etc.
d) Teacher turnover ratio.
e) Placement
The results of Statistical analysis are evaluated to initiate appropriate corrective & preventive action.
2.2 Management Review
The management committee reviews the following at least agenda points once in three months for effectiveness and conformity:
a. Actions outstanding from previous management review meetings
b. Actions resulting from surveillance by the approval body
c. Administrative procedures
d. Course/programme design
e. Course/programme presentation
f. Performance of Faculty members/ Resource persons and future training required for the Faculty members/ Resource persons
g. Complaints and appeals
h. Analysis of student feedback
i. Analysis on results of students in skill assessment and certification process by assessing bodies and NCVT
2.3 Complaint handling
Our procedure for complaint handling process is as follows:
a) Providing information regarding complaint handling process to all interested parties through notice boards, institute brochures / websites.
b) Maintain records of complaints and regular feedback are sought from students and staff. A complaint register is maintained and a complaint box is put up strategically outside the Administration department for receiving any feedback even after office hours. The telephone number of HOD, security and other concerned employees is displayed prominently on the suggestion box.
c) Complaints from the interested parties are recorded in the complaint register.
d) All the complaints / feedbacks will be acknowledged within one week
e) The complaints are investigated by the ITI and resolved at the earliest possible. The
Maximum time for resolving a complaint is 3 weeks.
f) The respective interested party is communicated on the closure of the complain to ensure satisfaction.
Records of all complaints and actions taken for the above are maintained by the Institution.